Account Deletion Policy
If you choose to leave, we make it simple.
1Who this applies to
This policy applies only if you have created a Lunelle account. If you use Lunelle without an account, your data lives only on your device — uninstalling the app removes it permanently.
2How to delete your account
You can delete your account from within the app under Me > Account > Delete Account. The process requires confirmation to prevent accidental deletion.
3What happens when you delete your account
When you confirm account deletion: - Your encrypted cloud backup is permanently removed. - Your email address and account credentials are deleted. - Your legal acceptance records may be retained for a limited period to demonstrate prior consent (see Data Retention Policy, section 5). - Data on your device is not affected. You can continue using Lunelle locally without an account, or uninstall the app to remove local data.
4Data you cannot recover
Once your account is deleted, your cloud backup cannot be restored. If you later create a new account, it will start fresh. Please ensure you have any data you need before confirming deletion.
5Re-creating an account
You may create a new account at any time after deletion. The new account will not have access to any data from the deleted account.
6Requesting deletion without app access
If you cannot access the app, you may request account deletion by contacting us. We will verify your identity before processing the request.
What changed in this version: Initial version — structural placeholder pending legal review.
Questions about this document? Write to hello@lunelle.health.